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Managed Chaos
Naresh Jain's Random Thoughts on Software Development and Adventure Sports
     
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Is your Scrum Master Effective?

How do you measure or know the effectiveness of a Scrum Master?

IMHO on a given team, in less than 6 months, an effective Scrum Master will:

  • make themselves redundant
  • make process second-nature for the team

That would be the true test for their effectiveness.

In the mean time, I would look for:

  • Has the SM been able to win the team’s trust and build credibility with the team? Does the team see the SM as an integral part of the team?
  • Apart from effectively facilitating (not enforcing) the Scrum ceremonies, is the SM helping the team understand the rationale behind those ceremonies?
  • Is the SM creating a culture of safe-fail experimentation where the team can experiment, learn and grow beyond the standard Scrum ceremonies? If the team is not evolving their practices and work culture, is the SM really doing their job?
  • Does the SM encourage System’s Thinking and uses techniques like Value Stream Maps, Five Whys, A3, etc. to identify & highlighting bottlenecks in the team?
  • Has the SM been successful at creating Self-Organized Empowered Team? Or is the team waiting for directions from the SM?
  • Is the SM able to emerge as a leaders and be the voice of the team, shielding the team from external interferences, yet creating a healthy collaborative culture?
  • Is the SM able to motivate the team and steer them towards excellence?
  • Is the SM abel to put a framework in place for the team to record and surface important and relevant data about the team’s performance? Using techniques like information radiators to build informative workspaces. Basically enabling the team to get food for improvement.
  • Is the SM proactive (instead of reactive) about resolving issues?
  • Is the SM approachable? Believes in servant-leadership?
  • Does your SM have first-hand experience working in Scrum teams? Extremely knowledgeable about processes?
  • Is the SM up-to-date with the latest trends in the industry? Keen learner and open-minded?

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